ABOUT US
We’re on a mission to revolutionise the returns experience for everyone
We’re bringing best in class returns technology to the logistics sector in New Zealand by creating a seamless experience for both retailers and consumers – improving every part of the journey for all with a solution that is frictionless for both International and Domestic returns.
We deliver a better experience with faster initiation and processing of returns and refunds, visibility of the returns journey and transparent communication. This gives your customers a clearer, easier journey for initiating returns and a top class experience with your business.
A COMPLETE RETURNS SOLUTION
HOW MISSION:RETURN WORKS
We empower retailers and customers throughout the returns process, increasing speed and ease of use, providing clear communication for your customers, creating an overall seamless returns experience for everyone.
SHOPIFY & MAGENTO INTEGRATION
WE SPEAK DIRECTLY TO YOUR E-COMMERCE STORE
Mission:Return integrates with Shopify and Magento, as well as an open API, FTP file transfer, and the ability for manual returns to be created. You have the option of pulling in the information from an order or the customer can manually input their information. Either way, it’s easy to make returns frictionless for you and your customers.
BRANDED PORTALS
A SEAMLESS EXPERIENCE FOR RETAILERS AND CUSTOMERS
Purchase details from the customer are automatically pulled into the retailer branded returns portal. From there customers can book a return using their order number, then simply select the item they want to return and drop the return off at their closest drop off point.
CONTROL THE RETURNS EXPERIENCE
TRANSPARENCY THROUGHOUT THE JOURNEY OF THE RETURN
Mission:Return offers visibility of the entire returns process for both you and your customers, as well as effective communication throughout the process with automatic updates, less contact with time with your customers and more time to get on with running your business. You’ll have the ability to implement time limits on returns, block certain items from being returned and automatically approve refunds at certain points along the journey – allowing you to take control of the whole experience.
CHEAPER, FASTER, BETTER
WHY PICK MISSION:RETURN?
For NZ retailers, processing returns is not only costly and time consuming for both domestic and international returns, but there is also a lack of transparency throughout the process. For customers, the returns process is a pain point and can often cause a negative customer experience with long waiting times for refunds and store credits.
Our best-in-class software solution provides a better returns experience for both retailers and their customers. Our platform enables faster returns, quicker refunds, better communication with your customers and minimal headaches along the way.
CALLING ALL ONLINE RETAILERS
JOIN THE MISSION
See how Mission:Return is streamlining the returns process, giving retailers the power to control the customer experience whilst minimising time spent on processing and customer service.
RETAILER ENQUIRYSEE IT IN ACTION
BOOK A DEMO WITH US
Are you ready to turbocharge your returns process? Let us take you through our platform to help your business automate the returns process for you.
BOOK A DEMO